Unknown.jpg

Frequently Asked Questions

We believe it’s important for you to feel fully informed and confident while making decisions regarding your health or the health of your loved ones. To help, we’ve included the most commonly asked questions and answers from past patients.

 

If your question isn’t addressed, please get in touch, and we’ll provide the information you need.

Frequently asked questions

Do you conduct home visits?


Home visits can be arranged for very ill and housebound patients if deemed necessary. We have ensured that our practice is readily accessible and has disabled parking and a lift. Generally it is better to attend as we cannot transport diagnostic equipment or have remote access to patient records and computer systems.




Are you accepting new patients?


Yes, we are accepting new patients of all ages. Please contact us and a member of our team will be happy to assist you.




Do I have to pay at my appointment?


Yes, all fees should be settled either prior to or at appointment. Fees for telephone screening appointment are taken at booking stage and face-to face in the clinic.




What form of payment do you take?


For Health and Safety reasons we prefer contactless payment where possible and payment prior to consultation facilitates this best.




What do I do if there is an emergency or I get sick outside of surgery hours?


For emergiences and life threatening issues you should dial 999 and request an ambulance. Alternatively if you are ill and really feel that you cannot wait until the clinic reopens you can contact D-Doc on 1850 22 44 77, 6pm-8am Monday - Friday and 24 hrs. Saturday, Sunday and Bank Holidays.




I am just visiting the area, can I see one of your doctors?


Yes we try to accommodate patients if just visiting the area. but we do not replace your regular GP.




I have run out of my prescription what do I do?


Contact the surgery if you need a repeat prescription, the doctor may require that you attend the surgery before it is issued. Please note that 72 hours notice is required. If outside clinic hours, your usual pharmacy may be in a position to assist you through the emergency dispense system. You should not call D-Doc for repeat prescription.




How long does it take to get bloods / lab work results back?


A Doctor from our clinic will ring and/or write to you directly on receipt of an important result that is outside the normal range or one that is significantly abnormal. For normal results you are likely to recieve a text alert however if after 5 days (of having routine bloods taken) you have not heard from us please get in touch. Results form laboratories may be delayed depending on hospital activity. Please be patient if your results take longer than you expect. Please note our clinic administation team are not authorised to give a result.